Privacy Policy

1. Information We Collect

We may collect the following types of information:

Personal details you provide

• Name
• Email address
• Phone number
• Business information
• Any details submitted through forms, enquiries, or consultations

Lead and enquiry data

• Service interest (e.g. ceramic coating, PPF, tint)
• Budget range
• Vehicle details
• Booking timeframe

This helps us (and our clients) qualify enquiries and provide more relevant communication.

Website usage data

• IP address
• Device and browser type
• Pages visited
• Time spent on site
• Referring URLs

Third-party platform data

• Meta (Facebook & Instagram)
• Google
• CRM and automation platforms

2. How We Use Your Information

We use your information to:

• Deliver and improve our services
• Respond to enquiries and provide support
• Qualify leads and route them appropriately
• Send relevant communications (where consent is given)
• Run and optimise advertising campaigns
• Track performance, bookings, and revenue outcomes
• Comply with legal obligations

We focus on real outcomes (qualified leads, bookings, revenue) — not vanity metrics.

3. How Your Data Is Stored & Protected

We take data security seriously and implement appropriate measures, including:

• Secure CRM systems
• Controlled access to sensitive data
• Encryption and secure data handling practices

However, no online system is 100% secure. By using our services, you acknowledge that some level of risk is inherent in digital data transmission.

4. Sharing of Information

We do not sell your personal information.

We may share data with trusted third parties where necessary to operate our services, including:

• Advertising platforms (Meta, Google)
• CRM and automation tools
• Email and SMS service providers
• Hosting and analytics providers

We may also disclose information:

• If required by law
• To protect our legal rights
• As part of a business transfer (e.g. sale or merger)

5. Cookies & Tracking

We use cookies to:

• Ensure the website functions correctly
• Understand how users interact with our site
• Improve performance and user experience
• Support advertising and remarketing campaigns

You can control or disable cookies through your browser settings. However, doing so may impact website functionality.

6. Marketing & Communications

If you submit your information through our website or campaigns, you may receive:

• Follow-up messages (email, SMS, or calls)
• Information related to your enquiry
• Marketing or promotional content (if you opt in)

You can opt out at any time by:

• Clicking “unsubscribe” in emails
• Replying to SMS with opt-out instructions
• Contacting us directly

7. Third-Party Links

Our services rely on third-party platforms (e.g. Meta, Google, CRM systems).

These platforms operate under their own privacy policies, and we are not responsible for their data practices.

We recommend reviewing their policies where relevant.

8. Data Retention

We retain personal data only for as long as necessary to:

• Provide our services
• Fulfil legal obligations
• Maintain business records

When data is no longer required, it is securely deleted or anonymised.

9. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request corrections to your information
• Request deletion of your data
• Opt out of marketing communications

To make a request, contact us using the details below.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated “Last updated” date.

Contact us

For questions or concerns regarding these policies, contact us at:

Email: dwayne@coformcreative.com.au

Phone: +61 450 299 201